AppleCare Help Desk support covers one year of helpdesk support for an unlimited number of incidents. To cancel your plan, contact Apple Support. It may be helpful to have the AppleCare agreement number, the serial number of the device that covers the plan, or your original sales document. To get the contract number and serial number, log in to My Support. Covers up to 10 incidents at the company level and provides a four-hour response to high-priority issues (server failure), 12 hours a day, 7 days a week (12/7).3 Support for unused incidents expires after one year. AppleCare for Enterprise starts with an AppleCare Account Manager – your personal link to AppleCare. Your AppleCare account manager helps you check your IT infrastructure, track issues, and host monthly audits of your business, including support calls and repairs. With the continued support of your AppleCare Account Manager, appleCare for Enterprise you and your team will get the most out of appleCare for Enterprise. Phone numbers and operating hours may vary and may change. The latest local and international contact information can be found at support.apple.com/en-us/HT201232. Free numbers are not available in all countries. (d) On-site service is available for select covered devices, depending on availability on your service site.
Check the authorization and schedule a service appointment with an Apple-authorized mobile operator to support.apple.com/country-selector. If the on-site service is available at your desired location, you will be contacted directly by Apple`s authorized service provider to confirm your appointment. Please note that if you use a service in a country other than your country of purchase under this plan, the service fee must be paid in that country`s currency and at that country`s current price – more information, including fees by country, is available on the AppleCare support site at apple.com/legal/sales-support/applecare/applecareplus/. AppleCare for Enterprise can help reduce the burden of your internal helpdesk by providing 24-hour technical support to your employees over the phone. Apple will provide technical support for Apple hardware and operating systems. Apple apps such as Keynote, Pages and Numbers; accounts or personal settings. As part of the plan, Apple provides technical support for: Coverage begins with the purchase of the plan. The term “plan” refers to the date on which your plan begins in accordance with the previous sentence and, unless cancelled, expires on the date indicated in your plan confirmation. Your plan confirmation will be provided at the time of purchase or on the date of purchase, or will be automatically sent to you afterwards. If you purchased your plan from Apple, you can get a copy of your plan confirmation by following the instructions and typing your insured device`s serial number on www.apple.com/support/applecare/view. This plan provides preferential access to Apple`s senior technical support staff by phone 12 hours a day, 7 days a week, so you can manage resources more efficiently, improve response time and reduce the cost of training.
The plan provides one-year coverage for two technical contacts designated by your organization. Covers an unlimited number of company-level incidents at multiple sites and provides a one-hour response to high-priority issues, 24/7.3 This plan includes an on-site audit by an Apple technical assistance technician. Apple`s technical support is limited to: i) the covered device, (ii) the Apple-branded operating system (“OS”) and Apple or Beats-branded software applications; Connection problems between the insured device and a laptop or desktop or other compatible wireless device that meets the connectivity specifications of the insured device and running an operating system supported by the device provided, are pre-installed on the specifications of the insured device or developed to work with the insured device (“Consumer Software”), and (iii) problems connecting the insured device with a laptop or desktop computer, or